ISA Surveys BVBA values your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws in the countries where we operate, including Belgium, Germany, France, Hungary, Denmark, Italy, the UK, Luxembourg, the Netherlands, and Brazil.

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1. Data We Collect

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We may collect and process the following personal data:

• Name, company name, and contact details (email, phone number, address)

• Business-related information (cargo details, service requests)

• Communications sent via our website, forms, or by email

• Any documentation voluntarily submitted for contractual or consulting purposes

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2. Purpose of Collection

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We collect and retain personal data for:

• Providing maritime surveys, consultancy, and related services

• Performing contractual obligations

• Internal administration, client communications, and invoicing

• Legal and regulatory compliance (e.g., anti-fraud, recordkeeping)

• Service improvement and customer support​

We do not sell, rent, or share your data with third parties for marketing purposes.

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3. Sharing of Data

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We may share your data with:

• Our verified collaborators and consultants are available when necessary to deliver our services

• Legal and technical experts for assessment or reporting

ISA Surveys BVBA is not liable for misuse of data by third parties beyond our control, but we take all reasonable steps to work with trusted professionals who respect confidentiality and data protection obligations.

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4. Storage & Retention

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• Personal data is stored securely in our systems.

• We retain contracts, service documentation, and communications for up to 10 years to comply with legal obligations and audit requirements.

• After this period, data will be safely deleted or anonymized.

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5. Your Rights

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Under GDPR and local laws, you have the right to:

• Access, correct, or delete your data

• Object to processing or request data portability

• File a complaint with the Belgian Data Protection Authority (DPA)

You can also request the removal of your data by writing to us at:
📧 info@dieryck.com

We will respond to GDPR-related data requests within one (1) calendar month, under Article 12 of the General Data Protection Regulation.

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⚠️ Please note:
If your request concerns a complaint about a service or commercial transaction, you must notify us within 14 calendar days of receiving the service, as per Belgian consumer protection law.

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6. Data Subject Complaint

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You have the right to complain to:

• The Belgian Data Protection Authority
  www.gegevensbeschermingsautoriteit.be

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7. Disclaimer

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ISA Surveys BVBA does not offer litigation or legal representation services in Belgium or the EU. While the team includes legal professionals, the company’s activities are strictly limited to consultancy, reporting, and survey services.

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8. Changes to This Policy

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This Privacy Policy may be updated as needed to comply with changes in law or company practices. We recommend checking this page periodically.